Service Delivery Manager, Professional Services Review

GDG on Campus | University of Sydney • Starbuck, MN

2d

About The Position

The Service Delivery Manager will provide strategic leadership and operational oversight for a dedicated stream or streams within a major University wide transformation program. This is a rare opportunity to step into a high-impact leadership role at the heart of a world-class University. Operating within a complex and evolving environment, you will shape the future by turning strategic objectives into tangible outcomes that benefit staff, students, and the wider community. You’ll inspire experienced colleagues, influence cross-functional practices, and embed service design and operating models that drive excellence across the institution. With responsibility for steering large-scale change initiatives, you’ll champion continuous improvement, manage risk, and ensure seamless operational transitions. Most importantly, you will foster a culture that embraces change as a catalyst for growth — making a lasting contribution to the University’s strategic direction and success.

Requirements

• tertiary qualifications in Business, Operations, Strategy, Psychology, Change Management, or a relevant field and/or an equivalent combination of training and experience
• a minimum of 7–10 years of relevant experience, including 3–5 years in a management or leadership role
• demonstrated experience in managing operational delivery within a strategic transformation context
• experience in applying design thinking and service design methods to co-create user-centred, scalable service models
• extensive professional knowledge in the Higher Education sector
• familiarity with delivery methodologies (e.g., Agile, Waterfall)
• familiarity with service design and operating model methodologies (e.g., User Journey Mapping, Service Blueprinting, Personas)
• proven ability to lead cross-functional teams and influence executive stakeholders across diverse organisational areas
• strong judgement and problem-solving skills, with the ability to adapt and improve existing approaches

Responsibilities

• lead the delivery of defined functional program stream or streams, ensuring work is executed in alignment with scope, timelines, and quality standards
• champion service design principles to ensure transformation aligns with the institutional service blueprint and target operating model
• manage and coordinate teams of experienced professionals who operate with autonomy and discretion in their assignments
• shape and govern stream-specific delivery frameworks, tailoring governance structures to suit complexity and delivery needs
• partner with senior leaders within stream delivery area, to ensure alignment and delivery of program outcomes

Benefits

• Offering a competitive remuneration package including 17% superannuation
• flexible working options to support you to balance your work and family
• access to Fitness Passport, as well as discounted rates on university sports and fitness centers
• staff study benefit on selected University of Sydney postgraduate coursework studies
• on-site healthcare general practitioner (GP) services to all staff
• tax-efficient salary packaging options for cars, laptops, and additional contributions to your superannuation fund
• access to staff discounts and offers for a variety of products, including University parking and flights
• gain the recognition of working in a leading University

What This Job Offers

• Job Type: Full-time
• Career Level: Manager