Service Delivery Manager - IT
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
Baptist Health is seeking a dedicated and experienced Manager of Service Delivery to oversee the IT Service Center and IT Service Management platform. This role is crucial in ensuring that IT services effectively meet the needs of both clinical and administrative staff throughout the organization. The Manager will be responsible for the overall management, delivery, and continuous improvement of IT services, ensuring they adhere to industry standards and align with the strategic objectives of Baptist Health. The successful candidate will lead a team of IT professionals, manage vendor relationships, and oversee service level agreements (SLAs) to guarantee the highest quality of IT service delivery. In this position, the Manager will utilize strong leadership skills and exceptional communication abilities to enhance the overall user experience and improve patient care. The role requires a proactive approach to incident management and a commitment to providing excellent customer service. The Manager will also be responsible for managing internal and external Service Desk operations, ensuring a high-quality IT and end-user knowledge base, and implementing IT Change Management principles and processes. The ideal candidate will have a strong understanding of ITIL-based IT Service Management principles and practices, along with experience in managing IT Service Management platforms, particularly ServiceNow. The Manager will play a key role in mentoring and motivating the technical support and service delivery teams, fostering a collaborative environment that drives performance and innovation. This position demands a strong analytical mindset, problem-solving abilities, and the capacity to prioritize tasks and manage multiple projects simultaneously. The Manager will also be expected to maintain detailed documentation for processes, procedures, and troubleshooting guides, ensuring that the team operates efficiently in a fast-paced environment.
