Service Delivery Manager - Information Tech (Days)

Tanner Health System • Carrollton, GA

89d

About The Position

The Service Delivery Manager (SDM) is responsible for the effective implementation and operational management of the IT Service Delivery team. The SDM is responsible for documenting incident, problem and change management standards, policies, and procedures and chairing the Change Advisory Board (CAB). The SDM monitors SLA metrics to support continuous improvement, ensuring appropriate planning and execution oversight of IT changes. The SDM ensures the appropriate documentation both before and after implementation of a incident, problem or change. The SDM creates a positive customer support experience and builds strong relationships within the IT department and throughout the organization by working across organizational boundaries to communicate IT processes and assist in problem resolution.

Requirements

• Associate Degree or 2 years of college coursework.
• Five years of related experience.
• Broad knowledge of complex systems and procedures.

Nice To Haves

• Knowledge of ITIL v3 framework preferred.
• Experience in implementing processes and procedures in an existing environment.

Responsibilities

• Implement and manage the IT Service Delivery team.
• Document incident, problem, and change management standards, policies, and procedures.
• Chair the Change Advisory Board (CAB).
• Monitor SLA metrics to support continuous improvement.
• Ensure appropriate planning and execution oversight of IT changes.
• Create and maintain documentation before and after implementation of incidents, problems, or changes.
• Build strong relationships within the IT department and throughout the organization.
• Communicate IT processes and assist in problem resolution.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: Associate degree