Document Image Processing Manager

SPS-North America • Pittsburgh, PA

2d • Onsite

About The Position

We have an excellent opportunity for an experienced Service Delivery Manager to come grow with our team in Pittsburgh, PA! We offer a competitive benefits package including offerings of paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401K with company match. SPS is seeking for a Service Delivery Manager (Document Image Processing) that provides leadership and functions as a working Supervisor by guiding and directing site activities. This position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily lockbox processing activities , service delivery, employee management, overall customer satisfaction, and strict adherence to all policies. The Service Delivery Manager will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships. What You'll Do: In this important operational management role, you will be responsible for managing production, staff, group compliance, and overseeing daily team tasks.

Requirements

• 3-5 years people management experience (equivalent to a supervisor level managing a range of 10-20 staff or manager for a smaller group)
• 3- 5 years project management experience
• Must have strong background in managing critical and time sensitive Workflows to SLAs.
• Must have lockbox or image document processing experience
• A positive and professional attitude with a willingness to go above and beyond for our customers.
• Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.
• To be able to work both independently and being able to perform with minimal direction.
• Previous management/ supervisor experiences overseeing 10-20 above employees.
• Solid understanding of selling skills.
• Exceptional computer skills.
• Strong integrity, and solid business ethics.

Responsibilities

• Lead and manage daily lockbox processing activities
• Responsible for achieving contractual business results
• Managing critical and time sensitive Workflows to SLAs
• Tracking programs to monitor departmental goals and provide trend analysis to management
• Ensure adherence to company quality standards and continuous improvement initiatives
• Hold weekly team meetings/Huddles
• Enable Change - Takes action to drive change and innovation that will transform our business
• Takes personal ownership to deliver results. Empowers and trusts others in decision making
• Succession planning is critical to success
• Responsible for evaluating and improving employee performance to foster a high-performing team
• Manage individual and departmental goals
• Provides coaching and development to supervisors and their team members
• Hold the group accountable to operations goals
• Ensures that required system performance, turnaround time, and service levels are achieved
• Act as an escalation point for the Client Service team
• Maintain/update comprehensive process documentation to support operational transparency and consistency
• Conduct regression testing to ensure system stability post-changes, when called upon
• The Service Delivery Manager will play a crucial role in ensuring the smooth and efficient operation of lockbox processing , driving continuous improvement, and maintaining strong client and vendor relationships.

Benefits

• paid time off
• paid holidays
• medical
• dental
• vision
• legal and life insurance
• transit program
• referral bonuses
• pet insurance
• EAP
• tuition discounts
• 401K with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed