Service Delivery Manager Annuities

Bamboohr

6d

About The Position

Service Delivery Manager Annuities (Back Office - Order Processing + Customer Service) Independent support of national and international new and existing customers and their IP portfolios (no acquisition activities!) Point of contact between customers and internal departments Build strong and positive relationships with customers at various levels Independent manual and electronic order processing of national and international property right renewals incl. data recording and control for patents, utility models, designs and trademarks Ongoing monitoring of annual fee renewals and related document management Data research in national and international IP databases Quickly and professionally process customer orders & requests while adhering to Service Level Agreements (SLAs) and individual contracts Correspondence in English (mainly in writing) with international customers and internal stakeholders Regular processing of individual inquiries and smaller projects Active participation in the achievement of business objectives

Requirements

• Several years of professional experience in demanding customer and order management, preferably in a service environment regularly requiring explanation
• Practical work experience in IP and deadline management
• Independent, reliable, detail-oriented and precise
• Solution-oriented and structured way of working
• Commitment, initiative and distinct ability to work in a team
• Strong communication skills and quick comprehension
• Fluent in written and spoken English (with colleagues), other foreign languages are an advantage
• Confident handling of MS-Office and a strong affinity for IT

Nice To Haves

• other foreign languages are an advantage

Responsibilities

• Independent support of national and international new and existing customers and their IP portfolios
• Point of contact between customers and internal departments
• Build strong and positive relationships with customers at various levels
• Independent manual and electronic order processing of national and international property right renewals incl. data recording and control for patents, utility models, designs and trademarks
• Ongoing monitoring of annual fee renewals and related document management
• Data research in national and international IP databases
• Quickly and professionally process customer orders & requests while adhering to Service Level Agreements (SLAs) and individual contracts
• Correspondence in English (mainly in writing) with international customers and internal stakeholders
• Regular processing of individual inquiries and smaller projects
• Active participation in the achievement of business objectives

Benefits

• An interesting, varied, autonomous task in an international environment
• Pleasant and open team atmosphere
• Future-oriented service company with flat hierarchies and short decision-making paths

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees