Service Delivery Management, Associate Vice President

Mitsubishi UFJ Financial Group•Jersey City, NJ

14h•Hybrid

About The Position

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details. Job Summary: We are seeking a highly skilled ServiceNow Automation Developer to design, build and support end-to-end IT process automation using ServiceNow enterprise platform. This role will focus on workflow driven automation that enable self-service, reduce manual effort and improve operational efficiency across IT and cloud platforms. The ideal candidate has hands-on experience with ServiceNow development, Python and PowerShell scripting, integrations and SQL Server development. This role will work closely with ServiceNow Engineering, infrastructure, application development, cloud, security and enterprise architecture to deliver scalable and secure automation solutions.

Requirements

5 - 8 years of strong hands-on technical experience with ServiceNow development, automation, integration and scripting.
4+ years of experience with ServiceNow development with a focus on integrations including AWS, Azure and VMWare.
Understanding of ServiceNow data model, tables and relationships.
Extensive experience with ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, Web Services, LDAP, JDBC, ODBC and REST APIs.
Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
Advance scripting experience with JavaScript, PowerShell, Python.
Experience with ServiceNow Integration Hub for rapid integration development and automation.
Strong knowledge of ServiceNow catalog and workflow development.
Experience implementing REST API integration with third party tools and cloud platforms such as AWS and Azure.
Experience with GitHub and version control practices.
Experience with backend SQL Server development is preferred.
Good functional and technical understanding of ServiceNow CMDB.
Knowledge and experience with ServiceNow CSDM framework is preferred.
Ability to create custom reports, dashboards and visualizations.
Familiarity with ServiceNow Performance Analytics.
Strong problem-solving skills, communication and collaboration skills

Responsibilities

Design, develop, and maintain ServiceNow automation solutions using Flow Designer, IntegrationHub, and custom scripts.
Build and enhance ServiceNow applications using JavaScript (server‑side and client‑side scripting, Business Rules, Script Includes, UI Policies, and Catalog Client Scripts).
Develop PowerShell and Python scripts to automate infrastructure, system administration, and operational tasks.
Create and manage ServiceNow integrations using REST/SOAP APIs, MID Servers, and data sources.
Design and execute automated data flows between ServiceNow and SQL Server databases, including queries, stored procedures, and data synchronization.
Optimize automation for performance, scalability, and reliability.
Collaborate with cross‑functional teams to gather requirements and deliver end‑to-end automation solutions.
Troubleshoot, debug, and resolve automation, integration, and scripting issues.
Develop technical documentation, design artifacts, and operational runbooks.
Support CI/CD pipelines and version control practices related to ServiceNow and automation scripts.
Ensure automation solutions adhere to security, governance, and compliance standards.
Analyze existing processes and integrations, identifying areas for improvement, consolidation, and enhancements.
Engage in day-to-day operational support and continuous capability improvement.
Engage in on call support as needed.