Service Delivery Executive, Operations & Quality

Vizient•Tulsa, OK

About The Position

In this role, you will serve as the primary advisor and provider contact for academic medical centers and large, complex health systems to influence participation in Vizient analytic and service solutions. You will advise provider strategic leadership in performance improvement solutions for assigned facilities. You will drive value, maximize engagement, and achieve measurable performance improvement results. You will interpret, prioritize, and deliver advanced clinical, operational, and utilization insights. You will support performance improvement strategies for provider organizations and solve problems in order to increase Vizient engagement. You will deliver quality and accountability studies, capacity and throughput, quality of patient care, and cost-per-patient-day.

Requirements

Relevant degree preferred. Advanced degree desired.
7 or more years of relevant experience in a healthcare quality and performance improvement role required.
Experience with operational data and quality improvement to inform strategic recommendations required.
Experience presenting to hospital providers’ C-suite to support strategic decision-making required.
Willingness to travel.

Nice To Haves

Experience working in or with strategy departments desired.
Knowledge and experience with length of stay, productivity of staff, or overtime and their strategic implications for performance preferred.
Performance improvement leadership experience preferred.
Experience working with and interpreting various types of data including clinical, operational, and supply chain desired.
Certified Professional Healthcare Quality (CPHQ) preferred.
Clinical background in an acute care setting preferred.
Project management experience desired

Responsibilities

Align analytic capabilities and service solutions with providers’ strategic aspirations.
Support revenue generation through provider retention and identification of additional service and subscription opportunities.
Leverage insights from operations and quality analytics to drive adoption of Vizient solutions, maintaining and building an opportunity pipeline for recommending analytics and solutions.
Partner with providers and internal stakeholders to create, execute, achieve, and sustain improvement plans by influencing critical success factors including culture, leadership characteristics, physician alignment, and organizational structure.
Prioritize system and individual hospital opportunities from clinical, operational, and supply analytics that are aligned with Vizient solutions, offer recommendations and influence participation.
Collaborate with internal product advisor and data teams to ensure provider data integrity.
Develop and execute action plans designed to influence provider engagement and maintain and improve satisfaction scores.