Mirazon-posted about 1 year ago
Full-time • Mid Level
Louisville, KY
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The Service Delivery Coordinator at Mirazon is responsible for managing technical support tickets, ensuring they are assigned appropriately, and that Service Level Agreements (SLAs) are met. This role emphasizes customer service, requiring the ability to prioritize multiple requests while maintaining a positive organizational culture. The ideal candidate will have a solid understanding of IT terminology, be detail-oriented, and recognize the business impact of reported problems. The position requires independent work and effective communication with clients to facilitate high-quality service delivery.
