Service Delivery Center - ServiceNow - Risk Transformation - Senior

Ernst & Young-posted 5 months ago

$67,000 - $136,800/Yr

Full-time • Senior

Alpharetta, GA

Professional, Scientific, and Technical Services

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At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Technology Consulting, Non-Financial Services, Senior Consultant - ServiceNow. EY is the only professional services firm with a separate business unit dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. If you are passionate about rallying together to solve the most complex challenges in the financial services industry, join our dynamic FSO team! You'll get to work on cutting-edge, disruptive technologies and assist with building and implementing new technology solutions and products to address challenges faced by the banking industry.

Lead project implementations and develop, invest, and maintain thought leadership with deep subject matter expertise related to the ServiceNow platform.
Lead all technical aspects of offering development, project delivery, and solution delivery on the ServiceNow platform.
Assist Engagement Lead in workshops to gather agile user stories/epics/features using ServiceNow Agile or client-preferred Agile software.
Direct customers on best practices across ServiceNow products and platforms.
Develop Offerings, Solutions, and Designs for product implementations.
Deliver Application UI Configuration and Workflow Configuration.
Development of client-specific reporting needs, including Performance Analytics.
Interface with ServiceNow technical product teams as needed.
Prepare all client-facing and internal deliverables that are technology-related.
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
Be the Subject Matter Expert on the delivery of ServiceNow solutions.
Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards.
Collaborate and contribute to creating, deploying, and maintaining Technical Best Practices and Standards.
Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes.
Willingness to travel a minimum of 30%.

Minimum 3 years of demonstrated experience as a key technical resource leading the development of solutions in client environments.
3+ years of ServiceNow implementation experience with IRM (GRC) implementations in a client consulting environment.
Proficiency with Agile project management and delivery methodologies.
Demonstrated hands-on experience in technical consulting and client-facing roles.
A bachelor's degree from an accredited college or university is preferred.
Certifications in Certified ServiceNow Administrator (CSA), Certified Implementation Specialist (CIS-Risk and Compliance and CIS-TPRM), and Application Developer (CAD).
Excellent oral and written communication skills with the ability to present and articulately explain technical information.
Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs.
Demonstrated ability to influence and consult around all critical technical decisions during project delivery.

Experience with ServiceNow Next in UI design configuration, implementation, development, standard list/form/navigation updates, workflows, instance management, and creating tables and fields.
Experience with SDLC, Agile Scrum, SAFe, and Kanban methodologies.
Deep understanding of ServiceNow Platform end-to-end delivery processes; advanced functional and technical knowledge of the ServiceNow IRM/GRC best practices.
Familiarity with the platform data model including CSDM, data analytics, data reporting, ServiceNow Process.
Strong interest in cloud computing and related technologies, including SaaS, PaaS, and IaaS.

Competitive compensation package based on performance.
Medical and dental coverage.
Pension and 401(k) plans.
Wide range of paid time off options.
Flexible vacation policy.
Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.
Continuous learning opportunities.
Transformative leadership development.
Diverse and inclusive culture.

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Service Delivery Center - ServiceNow - Risk Transformation - Senior

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