Service Delivery Associate, Commercial Services

CENTRAL BANCOMPANY, INC. • Jefferson City, MO

17d • Remote

About The Position

The Service Delivery Associate serves as a key point of contact for Level 2 (L2)
support and customer onboarding for Commercial Banking and Treasury Management
products. This role supports both customers and internal partners by triaging
escalated service requests, resolving complex product issues, and ensuring a
smooth onboarding experience for new and expanding commercial clients. The
associate will also play a critical role in identifying trends, tracking and
reporting product issues, supporting product enhancements, and contributing to
operational excellence across Commercial Services.

Requirements

• Bachelor’s degree in Finance, Business Administration, or a related field (or equivalent experience)
• 1–3 years of banking or financial services experience; Commercial Banking or Treasury Management experience preferred
• Strong problem-solving skills with exceptional attention to detail
• Excellent verbal and written communication skills, with the ability to explain complex concepts clearly
• Strong technical aptitude and comfort working across multiple systems and platforms

Nice To Haves

• Experience supporting Commercial Banking, Treasury Management, or business payment products
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint
• Experience with call tracking, case management, or CRM systems
• Ability to analyze data and trends to drive service improvements

Responsibilities

• Serve as an enhanced (L2) support resource for Commercial customer and employee inquiries related to Commercial Banking and Treasury Management products and services
• Triage, research, and resolve escalated service requests with a strong focus on accuracy, timeliness, and customer experience
• Partner with internal teams (Product, Operations, Technology, Relationship Management) to resolve complex issues and drive resolutions
• Collect, track, and analyze recurring issues to help identify opportunities for process and product improvement
• Support the onboarding of Business and Commercial customers enrolling in new Treasury Management and Commercial products
• Coordinate and manage onboarding activities, including documentation, system setup, and customer readiness
• Deliver remote product training to customers and internal partners to ensure successful adoption and usage
• Act as a point of contact during the onboarding lifecycle, providing proactive communication and issue resolution
• Participate in testing, validation, and rollout of new or enhanced products and services
• Assist with operational duties including system setup, input requests, and account/billing-related activities, providing backup support as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level