Service Delivery Assistant Team Leader

FirstGroup plc•Tiverton, RI

71d•Onsite

About The Position

As an SDA TL in Tiverton, you will have a multifunctional role. You will provide staff coverage on the station you will ensure that customer requirements are met and exceeded, sell tickets and provide journey information and ensure that station activities including the dispatching of train services and platform management are completed safely and punctually. Provide information and assistance to customers and ensure that the station environment is kept to a high standard.

Requirements

Able to deliver extraordinary front line customer service
Able to understand customer requirements and expectations
A self-starter with a can do attitude
Confident when decision-making
Calm yet directive in a crisis
Able to work to strict procedures
The ability to work as part of a team or independently
Evidence of numerical ability
Attention to detail
Strong verbal and written communication skills
An ability to multitask well

Responsibilities

Providing the highest level of customer service and being dedicated to customer needs
Selling tickets and providing journey information using out ticket selling systems.
Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
Providing information and assistance to customers
Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
Maintaining a safe, pleasant, and clean station environment to the highest SQE standards.