Service Delivery Analyst (SDC) (Business)

EY Careers

3d • $25 - $25 • Onsite

About The Position

Are you a motivated Business student looking to take your first step into the dynamic world of professional services? Build your future right here in Ballarat! We are excited to offer a unique opportunity for ambitious individuals to join our team as part of the Federation University Co-op program. A co-op paid placement provides an excellent platform to gain hands-on experience, develop valuable skills, and work alongside professionals in a supportive and innovative environment. If you are eager to apply your academic knowledge in real-world scenarios and kickstart your career, we invite you to be a part of our journey! The EY Ballarat Service Delivery Centre (SDC) provides an alternative delivery model in a regional location within Australia, decreasing risk to our clients, and increasing efficiency by standardising repeatable processes. Employees within the hub will work with EY project teams across Australia to support large-scale client engagements across Australia. The roles provide a unique opportunity to learn multiple facets of the business, wile building a solid foundation in service delivery. The Co-operative Placement role will provide a range of administration support to the Ballarat SDC. IMPORTANT: These are full-time permanent positions (AU citizens only due to security clearances required). Both Undergrad and Postgrad students are encouraged to apply.

Requirements

• Strong analytical and detail-oriented skills, with the ability to work with large data sets and solve problems.
• Technical proficiency in Microsoft Office and experience maintaining project/process documentation.
• Clear and professional communication skills for engaging with service providers and stakeholders
• Undergraduate or Postgraduate Business students ONLY
• Students who can commit to full-time work alongside any other studies
• Students must have AU/NZ Citizenship (as our work requires Australian Government security clearances).

Nice To Haves

• Experience in compliance, auditing, or government-funded programs.
• Ability to identify gaps and drive continuous improvement in processes.
• Collaborative approach with initiative and willingness to learn in a team environment.

Responsibilities

• Ensure contract and process compliance: Monitor and manage obligations in administration, billing, reporting, and governance to meet contractual and operational standards.
• Conduct audits and risk analysis: Verify transactions, review records, and analyse risks to support proactive decision-making and project continuity.
• Support governance and documentation: Prepare and maintain delivery frameworks, secretariat services, and accurate records for all activities.
• Facilitate stakeholder engagement: Communicate clearly with service providers and internal teams to resolve issues and align on audit findings and delivery activities.
• Drive continuous improvement: Apply analytical skills to identify gaps, improve processes, and deliver high-quality outcomes across engagements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees