Service Deli Manager TFM

Heritage Grocers•Prospect Heights, IL

70d

About The Position

The Service Deli Manager manages the service deli department to promote sales, achieves profit margins, labor goals and exceeds customer expectations. The manager ensures that all programs offered through the Service Deli are executed consistently in the store. The manager is responsible for development of all direct reports. The Service Deli Manager is to continually grow the team's capacity for efficiency, effectiveness, and service to meet the company's succession needs. The individual is expected to be a role model of the company by driving results while maintaining company core values.

Requirements

High School Diploma or equivalent;
Bilingual in English and Spanish

Nice To Haves

Kitchen experience preferred.
Customer Service and retail experience desirable.

Responsibilities

Responsible for ordering, vendor communications, compliance and sanitation, service deli inventory, and controls, and management of workplace and department safety, as well as reporting, financial control, and budget responsibilities;
Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, kitchen conditions and food safety to all team members;
Ensure shelves are organized with product labels;
Provide exceptional service and ensure the products are handled properly, date controls are performed, ensure freshest products are rotated properly so that they are available to customers;
Controls costs by constantly monitoring and improving Kitchen operations to increase profitability, combined with managing labor costs, and reducing loss due to shrink;
Review Team Members' weekly schedule to ensure a fully-staffed department;
Provide customer service by greeting and assisting customers, responding to customer inquiries and complaints;
Prepare the weekly sales and labor projections for the Kitchen department in order to maximize sales and profits;
Provides flexibility by helping in any area in order to support store needs.
Demonstrates personal Customer Service excellence. Engages with customers always;
Improves speed and efficiency of service provided.