Service Deli Manager TFM

Heritage Grocers•Joliet, IL

70d

About The Position

At Tony's Fresh Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, while making a difference in our communities. POSITION SUMMARY: The Service Deli Manager manages the service deli department to promote sales, achieves profit margins, labor goals and exceeds customer expectations. The manager ensures that all programs offered through the Service Deli are executed consistently in the store. The manager is responsible for development of all direct reports. The Service Deli Manager is to continually grow the team's capacity for efficiency, effectiveness, and service to meet the company's succession needs. The individual is expected to be a role model of the company by driving results while maintaining company core values.

Requirements

High School Diploma or equivalent
Kitchen experience preferred.
Bilingual in English and Spanish
Customer Service and retail experience desirable.

Responsibilities

Responsible for ordering, vendor communications, compliance and sanitation, service deli inventory, and controls, and management of workplace and department safety, as well as reporting, financial control, and budget responsibilities
Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, kitchen conditions and food safety to all team members
Ensure shelves are organized with product labels
Provide exceptional service and ensure the products are handled properly, date controls are performed, ensure freshest products are rotated properly so that they are available to customers
Controls costs by constantly monitoring and improving Kitchen operations to increase profitability, combined with managing labor costs, and reducing loss due to shrink
Review Team Members' weekly schedule to ensure a fully-staffed department
Provide customer service by greeting and assisting customers, responding to customer inquiries and complaints
Prepare the weekly sales and labor projections for the Kitchen department in order to maximize sales and profits
Provides flexibility by helping in any area in order to support store needs
Demonstrates personal Customer Service excellence. Engages with customers always
Improves speed and efficiency of service provided.