Service Customer Experience Specialist

Wise Auto Group•Vacaville, CA

1d•Onsite

About The Position

The Customer Experience Specialist is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, answering unattended leads, generating appointments, and providing general information for the dealership. The position serves clients by greeting, welcoming, and directing them to the appropriate department. Handle all client inquiries with a focus on 100% guest satisfaction. Initiate a firm appointment date and time for the client to visit the Dealership. Project a friendly and helpful demeanor while answering questions and inquiries from clients and providing general information. Gather and track all client data as directed; accurately enter database(s) and CRM. Performs clerical duties for the Dealership. Attend meetings as requested. Other duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 18 years old
Valid Driver's License
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
High school diploma or GED preferred.
Helpful attitude and friendly demeanor
Able to carefully deal with confidential information.
Professional and dependable
Computer and internet skills, including Microsoft Office suite
Extremely detail oriented
Excellent customer service skills
Positive attitude
Quick learner
Maintains a professional appearance.

Responsibilities

Receiving, processing, verifying, and distributing information from both inbound and outbound calls
Answering unattended leads
Generating appointments
Providing general information for the dealership
Greeting, welcoming, and directing clients to the appropriate department
Handling all client inquiries with a focus on 100% guest satisfaction
Initiating a firm appointment date and time for the client to visit the Dealership
Projecting a friendly and helpful demeanor while answering questions and inquiries from clients and providing general information
Gathering and tracking all client data as directed; accurately enter database(s) and CRM
Performing clerical duties for the Dealership
Attending meetings as requested
Other duties as assigned