Service Customer Care Coordinator

Asbury Automotive • Mesa, AZ

83d

About The Position

Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Requirements

• High school diploma or the equivalent.
• Maintain valid driver’s license and MVR within company policy requirements.
• Basic ability to read and write, effectively convey information to others.
• Understanding the implications of new information for current and future problem-solving.
• Knowledge of Microsoft Office products is required.
• Knowledge of principles and processes for providing customer and personal services.

Nice To Haves

• Knowledge of Larry H. Miller Dealerships’ current company management systems is desirable.

Responsibilities

• Serves as a liaison between the dealership and its customers to ensure high ranking on manufacturer surveys.
• Works with department managers to develop and administer customer relations program designed to build and retain a loyal customer base for both sales and service.
• Ensure Maximum Productivity, Customer Service, and Cost Control.
• Strives to contribute to the store’s efforts to deliver an exceptional guest experience.
• Operates with Integrity and seeks to deliver exceptional guest experiences.
• Treats all co-workers, customers, and vendors professionally and with respect.
• Serves as a role model/servant leader and ensures that the core values of the company are encompassed in behavior at all times.
• Recognizes and praises team members for exceptional performance.
• Explains the 'why' behind requests or decisions.
• Encourages team members to collaborate in ways that enhance the guest experience.

Benefits

• Equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees