Service Counter/Clerk

Kroger • Sugar Land, TX

217d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean and fresh environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Nice To Haves

• Retail experience.
• Second language (speaking, reading and/or writing).

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe, clean and fresh environment that encourages customers to return.
• Assist the department manager in reaching sales and profit goals established for the department.
• Monitor all established quality assurance standards.
• Adhere to all local, state and federal laws, safety and food safety regulations and company guidelines.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated.
• Answer questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department.
• Inform customers of meat specials.
• Provide customers with fresh/frozen products that they have ordered in the correct portion size.
• Recommend meat and seafood items to customers.
• Use all equipment in meat department according to Company guidelines.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness.
• Label, stock and inventory department merchandise.
• Ensure Country of Origin Labels are correct for all meat and seafood products.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude and sense of urgency.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained.
• Reinforce safety programs by complying with safety procedures.
• Practice preventive maintenance by properly inspecting equipment.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, customer or employee accidents and illegal activity.

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program.
• Valuable associate discounts on purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement over your career.
• Vast potential for growth through an abundance of industry-leading training programs and diverse career pathways.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Number of Employees: 5,001-10,000 employees