About the position
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. Service/Program coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client's needs change.
Responsibilities
- Maintain and coordinate a caseload of clients enrolled in Medicaid programs
- Coordinate clients' in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
- Assist with daily intake and referral processes to ensure positive business growth and development
- Promote cohesiveness in the office environment
- Support day-to-day operations and client advocacy
- Ability to meet position requirements with little direct oversight
- Collaborate with stakeholders regarding the delivery of services
- Effective written and verbal communicator
- Comply with applicable legal requirements, standards, policies, and procedures
- Demonstrate dependability
- Demonstrate effective problem-solving and decision-making skills
- Exhibit computer efficiency
- Handle complex service programs and special projects
- Market services to referral sources as needed
- Maintain necessary skills and knowledge to coordinate workflow
- Participate in professional development and training activities
- Prioritize and multitask effectively
- Provide excellent customer service to internal and external clients
- Represent the company at stakeholder meetings, health fairs, and provider fairs
- Enroll clients and employees in services, web portal, and EVV systems as needed
- Conduct necessary client assessments and home visits as required
- Bilingual preferred in various locations
- Answer and make phone calls and occasional video calls
- Other duties as assigned
Requirements
- Bachelor's degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
- 1 year of previous experience working with individuals with disabilities or the elderly preferred
- Combination of education and experience
- Employees must provide their own reliable internet if working a remote/hybrid position
Benefits
- Medical, Dental, and Vision Insurance
- Accrued Vacation with no waiting period
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time with no waiting period
- Instant Earnings Option
- 401(k) Retirement plan
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance
