Service Coordinator

Superior Plus Propane Talent Acquisition • Portsmouth, NH

88d

About The Position

As a Service Coordinator you will be a part of a collaborative team that prioritizes customer satisfaction and operational excellence. Your expertise will support us in meeting our Key Performance Indicators (KPIs) while providing input towards the continuous improvement of our processes and procedures.

Requirements

• HS Diploma or GED
• 1+ year of industry experience or a related customer service experience required.
• Previous administrative experience preferred.
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High quality organizational skills
• The ability to work well under deadlines and to multitask.
• The ability to build relationships and coalitions within the community.
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills
• Legal Authorization to work in the US is required.

Responsibilities

• Assess the service needs of clients and connect them with the correct location.
• Create and maintain a directory of service providers and resources.
• Create and maintain a database of customers and their needs.
• Assess client issues and provide recommendations to fix problems.
• Ensure each customer is given the necessary services and follow up to fill ongoing service needs.
• Maintain good relationships with service providers and customers to keep customer base.
• Expand the list of resources and providers to ensure there are no gaps in services.
• Answer telephones and respond to email inquiries in the office.
• Perform other job duties as assigned.

Benefits

• Supportive and inclusive work environment
• Highly competitive compensation and total rewards package
• Flexible schedules to help manage personal and professional commitments
• Access to state-of-the-art tools and technologies
• Employee Assistance Programs through LYRA
• Opportunities for training & career growth
• 24/7 safety mindset throughout the organization

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees