Service Coordinator

Better World Books • New York, NY

97d

About The Position

The Service Coordinator provides support services to assigned program participants, including assisting with defining personal, vocational and educational goals. The Service Coordinator helps program participants using a person-centered model that supports individuals in their recovery, hopes and opportunities. As a Service Coordinator, you are responsible for providing recovery oriented support services and outreach to assigned program participants; developing and assisting in implementing service plans determined by goals of program participants, including reviewing service plans with program participants, identifying progress and revising plan as needed; producing and maintaining thorough, accurate and timely documentation, including charts and documentation of interactions with program participants, services provided, important information and/or events; assisting program participants in advocating for quality care received from external service providers, including educating providers on special issues, etc.

Requirements

• Understanding, appreciation, and commitment to the philosophy and mission of Community Access.
• Minimum of a high school diploma or equivalent (GED).
• Must be fingerprinted and cleared by the New York State Justice Center.
• Commitment to recovery oriented practice.
• Skilled in conflict mediation/negotiation and have an assertive approach to problem solving.
• Excellent oral and written communication skills.
• Ability to utilize various computer programs, specifically Microsoft Word and Excel.
• Creative and flexible.
• Show initiative and be responsible for follow through.
• Ability to maintain confidential information, as related to position.
• Ability to work independently and as part of a team.
• Ability to walk up several flights of stairs.
• Ability to work in the field (using public transportation).

Nice To Haves

• Bilingual Spanish-speaking.

Responsibilities

• Provide recovery oriented support services and outreach to assigned program participants.
• Develop and assist in implementing service plans determined by goals of program participants.
• Review service plans with program participants, identify progress and revise plans as needed.
• Produce and maintain thorough, accurate and timely documentation, including charts and documentation of interactions with program participants.
• Assist program participants in advocating for quality care received from external service providers.

What This Job Offers

• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED