Service Coordinator

Haimer Usa•Villa Park, IL

About The Position

The Service Coordinator at Haimer USA supports the Technical Team by organizing and scheduling service calls for Haimer machinery. Additionally, the Coordinator is responsible for managing the shipments of service equipment to customers across North America and handling the processing of warranty replacements. This position demands a high level of professionalism, integrity, attention to detail and organizational skills.

Requirements

Understanding of basic business administration
Proficient in PC skills including MS Outlook, Word, Excel & PowerPoint
Experience with CRM and ERP systems
Strong interpersonal and communication skills (written and verbal)
Honest, dependable, reliable
Energetic and self-motivated.
Attentive to details and well-organized
Strong desire for customer satisfaction
Ability to work with minimal supervision

Responsibilities

Coordinate and schedule installation and service appointments for customers across the U.S. and Canada.
Assign resources based on skillset, urgency, and availability to meet customer needs.
Serve as the primary point of contact for customers, internal teams, and the service department to ensure clear communication and timely resolution of issues.
Work with customers to schedule preventive maintenance visits, handle contract renewals.
Prepare, edit, and finalize documentation in CRM system for on-site engineers.
Oversee the shipment of service equipment to customers.
Process warranty orders and return shipments.
Create orders and manage contracts through the ERP system.
Perform other duties as assigned.