Service Coordinator (Memphis, TN)

Wesley Living•Memphis, TN

2h•$40,000

About The Position

Service CoordinatorFull-time | 40 hours per week | $40,000 Wesley Living is a faith-based organization that has been managing affordable senior living communities in the Memphis area and beyond for over 50 years. We strive to follow our core values of Service, Compassion, and Integrity in all that we do. Guided by a desire to serve, our team members strive to make each day the best experience possible for the over 2,200 residents who call a Wesley Living community home. We’d love to have you join us in serving these deserving seniors. Our team members enjoy various benefits such as: • A generous PTO program (up to 4 weeks); accrual beginning immediately • 8 Company Paid Holidays • 2 Floating Holidays • A Full Benefits Package • Employer Retirement Contributions After 1 year of service • Partially Paid Lunch Breaks • Education Advancement & Training We are looking to welcome a self-motivated, empathetic individual who will provide excellent services to seniors living in our communities. Using your knowledge of resources, you will perform service coordinator duties such as resident assessments, problem solving, and crisis intervention. You will use your interpersonal skills to advocate on behalf of the residents and coordinate educational, informative, and stimulating programs for them while maintaining confidentiality. This role is the bridge between residents and essential services that will help allow them to age-in-place with dignity. Multi-tasking and time management skills are essential in this job.

Requirements

Bachelor’s Degree or Higher in Human Services Field
Driver’s License

Responsibilities

Case Management & Advocacy: Conduct initial and ongoing functional assessments to identify residents' needs. Help them apply for programs like SNAP, Medicaid, and utility assistance.
Service Coordination: Establish and maintain relationships with local healthcare providers, home health agencies, and transportation services.
Programming & Education: Organize wellness clinics, financial literacy workshops, and social events to combat senior isolation.
Crisis Intervention: Provide immediate support and referral services during resident emergencies or transitions (e.g., hospital discharges or move-ins).
Compliance & Documentation: Maintain accurate, confidential resident files in accordance with HUD (or relevant agency) guidelines and privacy laws.
Mediation: Assist in resolving conflicts between residents or between residents and management to maintain a peaceful living environment