Service Coordinator

Shine of Carmel • Carmel, IN

5d • $20 - $25

About The Position

Shine is a fast-growing home and commercial services company specializing in window cleaning, pressure washing, gutter cleaning, and specialty lighting services. We operate in multiple markets and are building a high-performance, process-driven organization focused on quality, efficiency, and customer experience. We’re looking for a Service Coordinator to play a critical role in keeping jobs running smoothly from booking to completion. The Service Coordinator is responsible for coordinating daily service operations by ensuring jobs are properly scheduled, crews are prepared, job details are accurate, and customers receive clear communication. This role is ideal for someone who is organized, detail-oriented, calm under pressure, and enjoys keeping many moving parts aligned.

Requirements

• Strong organizational and multitasking skills
• Clear, professional communication (phone, text, email)
• Comfortable working with software and learning new systems
• Ability to stay composed and solution-focused in a fast-paced environment
• Detail-oriented with a high sense of ownership

Nice To Haves

• Prior experience in scheduling, dispatch, operations, or service coordination is a plus

Responsibilities

• Coordinate daily and weekly job schedules across crews and service types
• Ensure all jobs have complete and accurate scope details before dispatch
• Communicate with customers regarding scheduling, arrival windows, and updates
• Confirm crews have the correct job notes, access info, and service expectations
• Adjust schedules due to weather, delays, or last-minute changes
• Monitor job progress and flag issues to Operations leadership
• Assist with job setup, notes, and documentation in company systems
• Support Operations and Sales teams with accurate handoffs

Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Paid time off
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees