Service Coordinator

Services for the Underserved•Brooklyn, NY

3d•$50,000 - $55,000

About The Position

Position Overview ESSENTIAL DUTIES: Provide day-to-day case management for households. Engage program participants by maintaining regular contact to monitor and track progress and response to services. Develop a comprehensive Housing Stability Plan with program participants to address all areas of need in an effort to work toward housing stability, while addressing: strengths, needs, abilities and preferences. Monitor and evaluate client progress and adjust housing plan and/or service delivery as necessary. Commitment to open communication with program participant; ranging from updates on progress to sustainability to tough conversations about the barriers faced. Respond to client needs promptly, accurately and with courtesy and respect. Ensure that for the duration of their time in HUD Rapid Re-Housing program that the housing, employment, benefit issues are rapidly addressed and support services are adjusted as necessary to ensure client and/or family can maintain housing, economic stability or attainment of benefits. Stay up to date on relevant resources in the community that may be helpful to program participants. Communicate effectively with client’s service team to rapidly address and correct issues. Assist program participants in identifying and accessing healthcare, employment/income supports and other supportive services as needed. Ensure appropriate use of Temporary Financial Assistance. Participate in supervision, attend required staff meetings and trainings, as well as contribute to team-based collaborative planning. Meet with employment, benefit and housing teams on a weekly basis to stay current on program participants progress Complete all appropriate reporting in HMIS and other systems as required. Complete all necessary documentation to ensure compliance with funding requirements, and agency quality assurance standards. Performs comprehensive assessments on clients according to HUD and agency standards. Advocate for clients and/or families with service providers and agencies in the community. Work with Program Management towards ongoing improvement of service delivery mechanism and adoption of emerging best practices in Rapid Rehousing and Homeless Prevention services. Initiates and completes case closure when appropriate. Available for after-hours crisis response for intensive case management as needed. Model appropriate behavior. Represent the organization in a positive and appropriate manner to outside resources. Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only. Complete other tasks as assigned by Program Management.

Requirements

Bachelor’s degree in psychology, social work or related human service field is preferred.
HS Diploma Required.
Experience working with homeless individuals and families.
Has an understanding of the issues that families in need of services face; for example: domestic violence, substance abuse, unemployment, mental health.
Has relevant experience in homelessness prevention, rapid re-housing and transitional supportive services.
Demonstrated proficiency with Microsoft Office required.
Strong communication and writing skills are a must.
Solid organization and negotiation skills are needed to be successful.
High energy level to complete assigned work and meet deadlines.
Ability to work independently or as a team player.
Must have valid NYS Driver’s License.

Nice To Haves

Experience with electronic database systems (such as HMIS) is preferred.
Knowledge of community resources, governmental/non-governmental agencies in Nassau and Suffolk Counties is a plus.
Willingness to attend occasional events outside of normal business hours.

Responsibilities

Provide day-to-day case management for households.
Engage program participants by maintaining regular contact to monitor and track progress and response to services.
Develop a comprehensive Housing Stability Plan with program participants to address all areas of need in an effort to work toward housing stability, while addressing: strengths, needs, abilities and preferences.
Monitor and evaluate client progress and adjust housing plan and/or service delivery as necessary.
Commitment to open communication with program participant; ranging from updates on progress to sustainability to tough conversations about the barriers faced.
Respond to client needs promptly, accurately and with courtesy and respect.
Ensure that for the duration of their time in HUD Rapid Re-Housing program that the housing, employment, benefit issues are rapidly addressed and support services are adjusted as necessary to ensure client and/or family can maintain housing, economic stability or attainment of benefits.
Stay up to date on relevant resources in the community that may be helpful to program participants.
Communicate effectively with client’s service team to rapidly address and correct issues.
Assist program participants in identifying and accessing healthcare, employment/income supports and other supportive services as needed.
Ensure appropriate use of Temporary Financial Assistance.
Participate in supervision, attend required staff meetings and trainings, as well as contribute to team-based collaborative planning.
Meet with employment, benefit and housing teams on a weekly basis to stay current on program participants progress
Complete all appropriate reporting in HMIS and other systems as required.
Complete all necessary documentation to ensure compliance with funding requirements, and agency quality assurance standards.
Performs comprehensive assessments on clients according to HUD and agency standards.
Advocate for clients and/or families with service providers and agencies in the community.
Work with Program Management towards ongoing improvement of service delivery mechanism and adoption of emerging best practices in Rapid Rehousing and Homeless Prevention services.
Initiates and completes case closure when appropriate.
Available for after-hours crisis response for intensive case management as needed.
Model appropriate behavior.
Represent the organization in a positive and appropriate manner to outside resources.
Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only.
Complete other tasks as assigned by Program Management.

Benefits

Join a team of employees who cares about the wellbeing of others.
We’re proud to offer a comprehensive benefits package designed to support your wellbeing and development.
From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.
We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.
S:US is an affirmative action and equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals.
To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [email protected]

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