Service Coordinator - 860-unit Community in Franklin!

IMT Residential • Franklin, TN

2d • Onsite

About The Position

Do you love helping people, staying organized, and being the go-to person who keeps everything running smoothly? IMT Residential is looking for a Service Coordinator to join our team at IMT Cool Springs, a vibrant 860-unit apartment community in Franklin, TN. IMT Residential is a nationwide, multi-family residential investment and property management firm. Founded in 1992 in Sherman Oaks, California, IMT now owns and manages over 18,000 units in nine states. IMTeam: Integrity. Motivation. Teamwork. Excellence. Accountable. Memorable. That describes who we are. The team-oriented collaborative environment is one where you are given the support and resources to use your skills to the fullest and thrive in your career. Your contributions are valued and recognized through a generous compensation and benefits package. This role is perfect for someone who thrives on customer service, enjoys problem-solving, and takes pride in creating a welcoming, well-run community. As a Service Coordinator, you’ll play a key role in ensuring residents feel heard, supported, and truly at home.

Requirements

• 1+ year of customer service experience
• Ability to connect easily with people from all walks of life
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multitask
• Comfortable working in a fast-paced, team-oriented environment
• Reliable, proactive, and eager to learn
• Valid driver’s license required

Nice To Haves

• Basic maintenance knowledge (a plus, not required)

Responsibilities

• Provide exceptional customer service to residents in person, by phone, and via email
• Receive, log, and track maintenance service requests with accuracy and care
• Communicate urgent issues promptly to the maintenance team
• Enter and close service requests in the MRI system
• Assist the Service Manager with scheduling, vendor coordination, and follow-up
• Support the Community Manager and Service Manager with additional projects as needed

Benefits

• Bonuses for all associates at the properties - Monthly bonuses based on the team's performance for everyone, and leasing bonuses for all associates with sales responsibilities
• Health - Medical, dental, vision, wellbeing programs, gym membership contributions
• Financial - 401(k) with company match, medical and dependent care flexible spending accounts, life insurance, 20% housing discount
• Career - Comprehensive training programs, mentorships
• Time off - PTO, vacation, holidays
• Perks - Office, region and nationwide events including team lunches, community service opportunities, apartment industry events, contests, end of the year celebrations, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees