Service Coordinator - Req ID 6198
About The Position
Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today! JOB SUMMARY: The service coordinator will be deeply involved in the work order process including opening work order headers and segments in Service Link, technician time entry into Service Link, receiving and entering technician service reports into Service Link, scheduling PSP/PIP work, customer purchase order requests, filing to history files, warranty claim pre-prep, coordination, follow-up and communication with central warranty group and parts personnel through to claim closure, as well as clerical work such as payroll and scheduling. COMPETENCIES: Strong computer skills, including typing and keyboarding skills of at least 60 words per minute, and the ability to use MS Word and Excel. Superior organizational skills, and works well with multiple people, as they will be communicating with various branches and departments. Ability to handle multiple tasks in a fast-paced environment. Must have good decision-making and a strong desire for follow-up and attention to detail. Excellent customer service skills are required.
Requirements
- Strong computer skills, including typing and keyboarding skills of at least 60 words per minute, and the ability to use MS Word and Excel.
- Superior organizational skills, and works well with multiple people, as they will be communicating with various branches and departments.
- Ability to handle multiple tasks in a fast-paced environment.
- Must have good decision-making and a strong desire for follow-up and attention to detail.
- Excellent customer service skills are required.
- High School Diploma or equivalent is required.
Nice To Haves
- Prior experience in a service department is preferred.
Responsibilities
- Opening work order headers and segments in Service Link
- Technician time entry into Service Link
- Receiving and entering technician service reports into Service Link
- Scheduling PSP/PIP work
- Customer purchase order requests
- Filing to history files
- Warranty claim pre-prep
- Coordination, follow-up and communication with central warranty group and parts personnel through to claim closure
- Clerical work such as payroll and scheduling
Benefits
- 401(k) Match and Employer Discretionary Contribution
- Two different Health Insurance options, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.
- Dental and Vision Insurance
- Credit Union Access
- Life Insurance, Short-Term Disability, and Long-Term Disability
- Scholarship opportunities for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
