Service Coordinator
About The Position
The service coordinator is primarily responsible for taking all incoming service requests and entering them into Connectwise. The position will coordinate the flow of information between customers and service staff in order to facilitate the resolution/completion of all service requests. Essential Functions• Prioritizing, scheduling and dispatching service staff;• Ordering and expediting all required parts; • Reviewing resolved service tickets upon completion of work; • Verification of time entries/GPS logs; • Replenishing stock able products and accountability; • Assistance with the development, implementation and documentation of Service Department processes.
Requirements
- High school diploma
- Strong verbal and written communication skills
- Strong organizational skills
- Strong interpersonal and customer service skills
- Ability to multitask, work under pressure and meet deadlines
- Must pass pre-employment background check and drug test
Nice To Haves
- Experience with Connectwise a plus
Responsibilities
- Prioritizing, scheduling and dispatching service staff
- Ordering and expediting all required parts
- Reviewing resolved service tickets upon completion of work
- Verification of time entries/GPS logs
- Replenishing stock able products and accountability
- Assistance with the development, implementation and documentation of Service Department processes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
