Service Coordinator
About The Position
Looking for a role where your organization and attention to detail along with customer service skills matter? About Abel Womack At Abel Womack, we believe great culture attracts great talent. For over 100 years, we’ve built a Best-in-Class organization by valuing our employees and delivering exceptional service to our customers. We offer competitive pay, comprehensive benefits, and a supportive, team-focused environment where your contributions matter. Due to continued growth, we are seeking a dependable Service Coordinator for a full-time position supporting our service operations. Why This Role Matters As a Service Coordinator, you’ll be at the heart of our Service operation—keeping customers satisfied, Service Technicians supported, and service operations running smoothly. If you enjoy problem-solving, staying organized, and being the go-to person others rely on, this may be the role for you!
Requirements
- High level of computer proficiency (Microsoft Office required)
- Strong organizational, communication, and interpersonal skills
- Ability to handle internal and external calls with professionalism and accuracy
- Ability to prioritize, multitask, and manage workload independently
- Detail-oriented with accurate and efficient data entry skills
- Ability to monitor and coordinate location/availability of multiple Technicians simultaneously
- Team-oriented with a positive, professional attitude
- Experience in customer service coordination or a similar role preferred
- Knowledge of lift trucks or material handling equipment is a plus
Nice To Haves
- Experience in customer service coordination or a similar role preferred
- Knowledge of lift trucks or material handling equipment is a plus
Responsibilities
- Gather purchase orders, equipment details, and service information to keep calls moving efficiently
- Coordinate daily with Field Service Technicians on breakdowns and scheduled maintenance
- Review technician work orders and process them accurately in our ERP system
- Review Technician time and ensure alignment with corresponding work orders
- Provide customer service support to external customers and internal teams
- Resolve customer questions and concerns with professionalism and care
- Build strong, positive relationships as a front-line representative of Abel Womack
- Perform other duties as assigned
Benefits
- Big company benefits with a small team feel
- Opportunities for continued learning and development within the company
- Supportive culture with a small-team feel where your work is noticed and valued
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
