Service Coordinator

Butler Machinery Company•Bismarck, ND

34d•Onsite

About The Position

Do you want to work independently but still be part of a winning team? Does the opportunity to meet new people, build relationships, and help people grow their business sound like a rewarding career? We are in need of a Service Coordinator. As a Service Coordinator, you would be responsible for reviewing, managing, and closing work orders, assisting in monitoring of Service Key Performance Indicators, and much more! This is your opportunity to grow professionally with an industry-leading equipment provider with a 70-year presence in the marketplace! The selected applicant for this position, will need to reside in one of the following locations: Fargo, ND Bismarck, ND Sioux Falls, SD

Requirements

A two year degree or equivalent experience and training preferred.
Background in mechanics or technology preferred.
Must have an understanding of time requirements to perform specific jobs.
Experience with Excel/Word/PowerPoint and Web-Based functionality is necessary.
Able to handle multiple tasks.
Excellent communication and customer service skills.
Detail oriented.
Good organization skills are essential.
Technical knowledge to read and understand Service Reports.
Applicant must be able to work well within a team environment.

Responsibilities

Regularly review work orders and help minimize the time between completion and invoicing.
Reviews Service Reports and SIMS to assure accuracy.
Assist with the Warranty and SiTech work order process.
Create and review the work order workflow process.
Works with Technicians, Advisors, and Department Managers closely.
Understands the complete process of a service dept.
Works within and promotes vision, mission, and values of BMC.
Performs other duties as assigned.

Benefits

10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Health Insurance – 3 plan options
Health Savings Account – Employer contribution up to $1,300/year
Dependent Care Flex Spending Account
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer paid financial planning program
Legal Shield/ID Shield products
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization