Service Coordinator

Louisiana Cat•Reserve, LA

15h

About The Position

POWER UP YOUR CAREER WITH LOUISIANA CAT Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here! THE OPPORTUNITY We are searching for a SERVICE COORDINATOR to join our growing operations at our Reserve, Louisiana location. YOU The Service Coordinator will be responsible for scheduling and organizing repairs. This person will also consult with customers and make strategic repair recommendations to ensure our customers succeed in their business.

Requirements

Must be agile and prioritize customer request work orders, meet deadlines and provide accurate reporting & documentation
Strong computer skills including MS Office such as MS Word, MS Excel, MS Outlook and Inventory software platforms
Ability to effectively present information and respond to questions from managers, clients, customers, and other employees of the organization

Nice To Haves

Bachelor's Degree in related field
Minimum 2+ years relevant work experience

Responsibilities

Coordinate Louisiana Cat Service Technicians work schedules and customer work orders
Prepare quotes for repairs and convey information to customers
Open, review, and close work orders
Monitor work in progress and effectively communicate any necessary changes to the customer
Convey information between sales, service, and customer efficiently
Develop and maintain long-term sales & service relationships with our customers
Serve as a valuable asset between the Parts, Sales, Service, Customer Service and Warranty departments
Promote positive customer service according to Caterpillar and Louisiana Cat expectations
Have the tools and building blocks to MAKE A CAREER here at Louisiana Cat

Benefits

Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
Short- and Long-Term Disability Insurance
Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
401K Plan with Company Match
Paid Holidays & Vacation
Technician Tool Loan Program up to $2,000
Safety Boot / Safety Prescription Glasses Allowances
Employee Discounts
Credit Union
Technician Career Development Program - Shop & Field Service Training