Service Coordinator
About The Position
Fireline Sprinkler, LLC is a full-service fire protection contractor specializing in the design, fabrication, installation, and maintenance of commercial fire sprinkler systems. Our mission statement reflects our purpose: "Your Life Safety is Our Life's Work." We are looking for a detailed-oriented Service Coordinator to join our team. This role is responsible for the coordination of service schedules, communicating with customers, and ensuring compliance. The Service Coordinator works closely with our service technicians, customers, and various internal departments to maintain efficient and effective service delivery.
Requirements
- 2+ years of experience in scheduling, coordination, or admin support (fire protection or construction preferred)
- Strong organizational and multitasking skills
- Excellent communication and customer service abilities
- Proficiency in Microsoft Office and scheduling software
- High attention to detail and accuracy
- High school diploma or GED required
Nice To Haves
- fire protection or construction preferred
Responsibilities
- Schedule and manage service calls from start to finish
- Be the primary contact for customers - handling inquiries, follow-ups, and onboarding of new clients
- Ensure technicians have everything they need for each job
- Maintain accurate service records and update our management system
- Track service progress and follow up on outstanding items
- Collaborate with the service and inspection team to improve workflows and efficiencies
Benefits
- A competitive compensation package
- Nine and 1/2 paid holidays
- Paid Time Off
- Casual work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
