Service Coordinator

Tecta CS Amarillo•Amarillo, TX

13d•$18

About The Position

The Service Coordinator will provide comprehensive support and carry out directions of the Service Manager and will effectively communicate by providing information, answering questions and assisting in project administrative operations. The Service Coordinator and Service Manager will work as a team to assure project completion, strong working relationships with our customers and contribute overall to the success of the Company.

Requirements

High School Diploma or equivalent, college preferred
Prior customer service experience working in the construction field ideal
Quality Focus
Ability to multi-task
Problem Solving Ability with the ability to manage difficult customers
Documentation Skills
Microsoft Office Excel and Word
Superior Listening and Communications Skills
Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates
Bilingual a plus

Responsibilities

Answer in-person, phone, fax, and email inquiries and obtain information for customers and internal departments
Assist with all departmental needs relating to service operations, customer service, sales, or general administration
Assist in management of administrative aspects of service department including filings, documentation, invoicing, past due account reporting, customer service, estimating and sales reporting, signature requests, lien waivers, certificates of insurance, permits, etc
Assists with project management, including labor tracking, permits, contract coordination, purchasing, lien waivers, etc
Update electronic information in company software, for accuracy and completeness
Create and bill service tickets.
Call customers as needed.
Process lien waivers.