Service Coordinator

The Raymond Corporation•Lawrence, MA

3d•$23 - $25

About The Position

Abel Womack knows that great culture attracts great talent, and ensures success for our customers, so we work hard to make sure this is the place where you want to work. For more than 100 years, we’ve strived to create an organization that is Best in Class, both in terms of the expertise we provide to our customers, as well as the programs and care we provide to our team members, so they know their contributions are highly valued. We offer competitive pay, big-company benefits, but a small team structure that ensures you never feel like a "number" and can be successful in reaching your goals. Due to growth, we need to add to our Team! We are seeking career-minded, customer-focused individuals to join our customer response center. If you have excellent customer service skills, top-notch workflow processing ability, and want to work for a positive, established organization that values its amazing employees, then our Service Coordinator position might be the opportunity for you! PRIMARY RESPONSIBILITY is consistent and professional processing of all customer requests for service, ensuring a high level of customer satisfaction is achieved. As a front-line representative of Abel Womack to our customers, maintaining a professional, positive relationship with customers will be essential to your success as a Service Coordinator.

Requirements

High level of computer proficiency (MS Office)
Solid organizational, interpersonal and communication skills (telephone, email and in-person)
Ability to handle internal and external calls with precision and high level of customer service
Ability to prioritize, multitask and independently manage internal and external workload
Ability to view and analyze location/availability of multiple technicians simultaneously
Ability to perform data entry quickly and accurately
Willingness to work as a team player
Positive attitude and well-groomed professional appearance
Must be able to successfully pass a pre-employment background check and drug/alcohol screening

Nice To Haves

Ability to identify lift truck components and material handling equipment a plus
Experience in similar position as customer service coordinator preferred

Responsibilities

Assume responsibility for tracking service requests from inception to completion. This includes obtaining purchase orders, gathering equipment breakdown details and any other information necessary for call processing
Communicate daily with service technicians regarding equipment breakdown calls and scheduled maintenance
Work closely with Abel Womack Field Service Technicians
Assist in creating and distributing reports to Field Service Technicians
Review Technician work orders and complete process in ERP system
Accurately enter and submit daily time records for each technician
Provide information and customer service coordination support to external customers, service technicians, service staff, service management, and sales team.
Resolve common customer issues, principally through phone conversations with the customer
Perform other duties as assigned.

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