Service Coordinator
About The Position
This is how you WOW: Entering service calls into company service system Assign and Dispatch service calls to field technicians and service partners within assigned area Review and Submit Field Quotes and Updating Customers with service agent’s ETA Process Technician’s Parts Requests needed for job completion from internal warehouse or external vendor Review information submitted from field technicians and/or service partners It would be WOW if you would bring this in: High School diploma or equivalent Experience in an interactive customer service environment is a plus Customer service experience/background in a call center or similar environment Previous experience with industrial and/or commercial equipment is beneficial Ability to interact with and dispatch workload effectively to field/remote technicians Dispatching experience is a plus, as well as experience in a parts ordering environment. Our Kärcher WOW-package: Medical, Dental, and Vision plan Paid Holidays (11 per year) Flexible PTO for exempt employees; generous PTO for non-exempt employees HAS, FSA and 401K matching plans Paid sick time, as well as short- and long-term disability insurance So: Wanna WOW with us? Simply upload your resume online and leave your contact information. We look forward to getting to know you! Together towards a clean world. Benique Lucero | Sr Talent Acquisition Specialist [email protected] | 720-537-2645
Requirements
- High School diploma or equivalent
- Experience in an interactive customer service environment is a plus
- Customer service experience/background in a call center or similar environment
- Previous experience with industrial and/or commercial equipment is beneficial
- Ability to interact with and dispatch workload effectively to field/remote technicians
- Dispatching experience is a plus, as well as experience in a parts ordering environment.
Responsibilities
- Entering service calls into company service system
- Assign and Dispatch service calls to field technicians and service partners within assigned area
- Review and Submit Field Quotes and Updating Customers with service agent’s ETA
- Process Technician’s Parts Requests needed for job completion from internal warehouse or external vendor
- Review information submitted from field technicians and/or service partners
Benefits
- Medical, Dental, and Vision plan
- Paid Holidays (11 per year)
- Flexible PTO for exempt employees; generous PTO for non-exempt employees
- HAS, FSA and 401K matching plans
- Paid sick time, as well as short- and long-term disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
