Service Coordinator

Doggett John Deere•Shreveport, LA

10h

About The Position

Service Coordinator Classification Non-Exempt Job Summary Coordinate all functions related to service support and the development of all technicians. Support the overall objectives of the service department as a group. Essential Functions Receive completed work orders from field technicians with job completion form Process work orders ensuring accuracy when the repairs are complete Ensure all work orders are closed within five days of last activity Enter all work order notes Adjust travel time as needed according to job/customer requirements Adjust labor repair time to marketing service time Dispatch and schedule technicians – when required Set up work orders when CSA’s are not available or rental department request a repair – when required Communicate with technicians on jobs as needed for accurate job closings Look up warranty coverage for each machine and place in work order for technician to reference Work with outside vendors as needed and ensure invoices are provided for PO process Keep current on new systems, technology, and advancements in the industry Keep current on DOT regulations and requirements for service trucks as well as environmental compliance The Field Service Coordinator must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified. Doggett is an Equal Employment Opportunity Employer

Requirements

High school graduate preferred
Technical knowledge and experience preferred
Ability to communicate effectively verbally and in writing
Intermediate user of Excel, Word and Outlook
Advanced knowledge of PowerPoint or equivalent
Must have a solid background in proper diagnostic procedures
Must be self-motivated and a self-starter
Ability to work well with internal and external customers
Must be able to accomplish all requirements with minimal supervision
Must be able to travel regularly with overnight stays

Responsibilities

Receive completed work orders from field technicians with job completion form
Process work orders ensuring accuracy when the repairs are complete
Ensure all work orders are closed within five days of last activity
Enter all work order notes
Adjust travel time as needed according to job/customer requirements
Adjust labor repair time to marketing service time
Dispatch and schedule technicians – when required
Set up work orders when CSA’s are not available or rental department request a repair – when required
Communicate with technicians on jobs as needed for accurate job closings
Look up warranty coverage for each machine and place in work order for technician to reference
Work with outside vendors as needed and ensure invoices are provided for PO process
Keep current on new systems, technology, and advancements in the industry
Keep current on DOT regulations and requirements for service trucks as well as environmental compliance