Service Coordinator- Capital Hot Tubs

Leslie's Pool Supplies•Clarksburg, MD

5d•$21 - $23

About The Position

DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY:â¯ With over 30 years of experience and expertise, Capital Hot Tubs has solidified its position as a leading provider of indulgent experiences. We became a part of Leslie's family in August 2021. Our legacy as a premier hot tub, swim spa, and sauna specialty retailer is built on a foundation of delivering exceptional products and unparalleled customer experiences. Our dedicated Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying.â¯ Job Overview: The Service Coordinator is a key member of our Call Center team and serves as the first point of contact for all incoming customer calls. In this role, you will be responsible for answering inquiries, scheduling service appointments, and maintaining Service and Water Valet technician schedules while delivering an exceptional customer experience. With more than 30 years of experience, Capital Hot Tubs has built a reputation as a trusted provider of premium hot tubs, swim spas, and saunas. In August 2021, we proudly joined the Leslie’s family and continue our tradition of delivering high-quality products and outstanding customer care. Our Service and Water Valet teams are dedicated to ensuring every customer interaction is seamless, satisfying, and memorable. Pay Range: $21.00 - $23.00 /Hourly Compensation within range to be determined by the applicant’s education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Requirements

2+ years of experience in a high call-volume customer service or call center environment
2+ years of experience using CRM systems, scheduling software, Microsoft Outlook, and Microsoft Office
Strong customer service mindset with a professional and solutions-focused approach
Excellent verbal and written communication skills
Highly organized with the ability to manage multiple priorities and schedules
Comfortable working in a fast-paced environment with frequent incoming calls
Strong attention to detail with accurate data entry and recordkeeping
Collaborative, team-oriented attitude with a willingness to assist across departments

Responsibilities

Provide energetic, caring, and professional service to customers and team members in every interaction
Serve as the first point of contact for inbound calls, identifying customer needs and providing solutions
Schedule and coordinate daily assignments for 7 Service and Water Valet technicians
Assist customers by providing guidance, scheduling service appointments, or escalating issues to the Service or Operations Manager when needed
Manage office and warehouse inventory, including ordering, shipping, and receiving parts
Accurately enter and maintain service records, contracts, and customer information in internal systems
Support and grow monthly Water Valet service contracts
Take ownership of specialized tasks such as warranty coordination, autoship services, and post-sales follow-up