Service Coordinator

U.S. Engineering • Westminster, CO

7d • $26 - $36 • Onsite

About The Position

The Service Coordinator is responsible for providing efficient and effective coordination of service calls and technician schedules while delivering exceptional customer experience for both internal and external stakeholders. Acting as the communication hub for customers, technicians, and management, this role ensures service requests are scheduled, dispatched, and completed with accuracy, timeliness, and professionalism.

Requirements

• High School Diploma or equivalent required; additional coursework in accounting a plus.
• Minimum 1 year of experience in a customer service or administrative role (dispatch, operations, or accounting support).
• Ability to work autonomously in a fast-paced, multitasking environment, with flexibility to adjust to shifting priorities, emergencies, or unforeseen circumstances.
• Strong customer service orientation with excellent interpersonal, verbal, and written communication skills to effectively engage with both internal and external stakeholders.
• Capacity to analyze complex situations, evaluate options, and make sound judgments and quick decisions while maintaining focus on service quality and customer satisfaction.
• Keen eye for detail to ensure accuracy in scheduling, data entry, service documentation, and work order management.
• Strong teamwork and interpersonal skills to foster collaboration across departments and build positive working relationships.
• Proficient in Microsoft Office Suite (Word, Excel). Skilled in operating computer systems, databases, and communication tools required for dispatch operations.
• Superior ability to prioritize tasks, manage time effectively, and meet deadlines while coordinating multiple service calls and technician schedules.
• Skilled at managing urgent service calls and high-pressure situations with professionalism, diplomacy, and a customer-first mindset.
• Commitment to professional growth and the development of new skills to support evolving operational and technological needs.

Nice To Haves

• Previous experience as a Service Coordinator or Dispatcher preferred but not required.
• Knowledge of commercial HVAC systems, equipment, and terminology a plus.

Responsibilities

• Coordinate dispatch, work assignments, and work order processes to ensure timely service delivery and accurate documentation.
• Serve as the primary point of contact for operational and technician support within the assigned region.
• Manage scheduling of preventive maintenance and service calls using the Dispatch Board.
• Ensure accurate client and job setup in operational software; open and close work orders as required.
• Communicate daily with Operations Management and Technicians to monitor assignments and service statuses.
• Collaborate with peer Service Coordinators on work that crosses regional boundaries.
• Answer incoming calls, address customer requests, and provide professional customer support.
• Issue purchase orders for equipment, parts, tools, and inventory as requested by Technicians or Supervisors.
• Verify labor hours, track expenses, and process purchase orders in SAMPro for payroll and billing support.
• Partner with Customer Support Services Management to maintain alignment in dispatch and billing processes.
• Coordinate manpower needs with Field Operations Management.
• Manage and communicate the after-hours on-call schedule for Technicians, ensuring follow-up on overnight service calls.
• Audit completed jobs and site visits daily for accuracy and compliance with company standards.
• Correct discrepancies or inconsistencies in job details to ensure accurate reporting.
• Ensure completed jobs include all required documentation (labor, materials, notes, photos, etc.).
• Monitor job progression at every stage, from creation and scheduling through completion.

Benefits

• Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off.
• An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED