Service Coordinator

Gallagher•Torrance, CA

5d•$55,000 - $65,000•Hybrid

About The Position

Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability, Keenan is committed to delivering innovative solutions that protect and empower the communities we serve. As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive. Keenan has an exciting career opportunity for a Service Coordinator in our EBTPA Department. The Service Coordinator collaborates with the Senior Client Service Managers and Client Service Managers to provide customer service support to EBTPA clients, interact with vendors and clients to provide information in response to inquiries about products or services and resolve benefits related issues.

Requirements

High School diploma or equivalent + minimum of 2-3 years related experience.
Minimum of two (2) years’ group insurance experience required with experience in claims adjudication required.
Tech savvy; ability to navigate multiple systems including Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
Excellent communication and organizational skills; ability to multitask.
Must represent Keenan EB TPA with the highest level of professionalism, exhibit positive customer service attitude and possess excellent communication and organizational skills.

Nice To Haves

Experience with eligibility/enrollment procedures, and billing reconciliation/premium calculations preferred.
College degree preferred.

Responsibilities

Assist with daily account activities by providing administrative support to Client/Senior Client Services Management team. Prepare required reports.
Develop excellent communications skills with clients, vendors, and other internal Keenan staff.
Attend monthly client service calls and take notes on activities/deliverable status changes.
Follow-up and track deliverables from client service calls.
Manage/assist to resolve eligibility and claims issues with vendors; provide follow-up to clients.
Maintain an elevated level of professionalism and relationships as liaison between the EBTPA and the customers.
Attend client meetings or employer sponsored benefits fair.
Assist in identifying, proposing, and implementing innovative programs/initiatives.
Coordinate pricing of services with key client contacts.
Assist with the development of marketing proposals and presentations.
Assist with renewal analysis.
Assist in identifying, proposing, and implementing innovative programs/initiatives.
Assist in conducting customer satisfaction interface/surveys and disseminate findings to management. Develop plan to address areas of improvement.
Contribute to corporate projects, studies, and initiative by providing technical or management insight to improve company position.
Develop, implement, and maintain EBTPA marketing material for all niches, including, but not limited to schools, healthcare, and municipalities. Responsible for developing, disseminating, and maintaining accurate competitive information which must be communicated on an as needed basis, or at least annually.
Respond to all RFPs in a timely manner.
All other duties as assigned.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program