Proconex-posted 22 days ago
Full-time • Mid Level
Royersford, PA
101-250 employees

The Mechanical Service Coordinator at Proconex is responsible for managing the scheduling, dispatch, and logistical coordination of mechanical service operations. This role serves as a central point of communication between technicians, customers, and internal departments to ensure the efficient and timely execution of service requests, repairs, installations, and preventative maintenance. The Service Coordinator plays a key role in optimizing workflow, maintaining service quality, and supporting customer satisfaction.

  • Manage the scheduling, dispatch, and logistical coordination of mechanical service operations.
  • Serve as the primary point of contact for customers regarding ongoing jobs.
  • Allocate manpower and schedule technicians for calibration jobs.
  • Coordinate third-party service providers when external support is necessary.
  • Source and procure all necessary materials and equipment required for outage execution.
  • Ensure technicians have the required documentation for site access, including ID, background checks, and drug screenings.
  • Prepare and manage required test documentation for equipment calibration and service.
  • Generate and send accurate quotes for service work.
  • Handle purchasing parts as required for specific jobs.
  • Manage all invoicing related to outage work and service work across multiple shop locations.
  • Answer incoming service-related phone calls and provide customer support.
  • Ability to travel within the mid-Atlantic region (PA, NJ, MD, DE) up to 50% of the time.
  • Highly organized with strong attention to detail and time management skills.
  • 2 years of experience in service coordination, field service, or technical support role within the valves, industrial equipment, or mechanical services industry.
  • Strong data entry experience with an ERP system.
  • Associate degree in a relevant field such as mechanical engineering technology, industrial maintenance, or business administration required; bachelor’s degree preferred.
  • premium medical
  • 401K match
  • tuition reimbursement
  • other unique incentives
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