Service Coordinator - Dallas Service Office - Commercial HVAC

McQuay International•Dallas, TX

50d•$24 - $37•Onsite

About The Position

Daikin Applied is seeking a Service Coordinator for the Dallas District Service Office in Irving. This role is responsible for customer service, coordination of technician schedules to fulfill service work, and administrative functions that support the efficient operation of a commercial HVAC service office. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Requirements

High School Diploma or GED.
3+ years of related experience, in Mechanical, Electrical, Plumbing service field or comparable industry.
Working knowledge of Microsoft Office Suite.
Strong written and verbal communication skills.
Strong organization, problem-solving, and customer service skills.

Nice To Haves

Bachelor's degree may be considered in lieu of work experience.
Experience with Astea or any other service tracking software.

Responsibilities

Work with Operations team and District Manager in scheduling and dispatching of Commercial HVAC Technicians for jobs (startups/repairs, warranty, maintenance).
Address customer inquiries and route questions of technical nature to the appropriate resource.
Track time and attendance for Technicians.
Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
Invoice and bill customers.
Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.
Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
Coordinate warranty administration process.
Order parts and tracks shipments.
Enter and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
Maintain OSHA logs.
Answer telephones and greets customers and maintains professional and courteous customer contact.
Organize and coordinate inventory process.
Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and responsible for sending to Human Resources on the new employee's first day of employment.
Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.
Provide initial notification of Workers Compensation claims to insurance carrier.
Maintains office equipment for service office.