Service Coordinator

Scalo Inc. • Pittsburgh, PA

8d • $24 - $27

About The Position

The Service Coordinator will assist fellow team members, manage customer service requests, process service dispatches, support sub-contractors, coordinate schedules for work, and invoice completed production. This position will ensure an exceptional leak response service experience for Burns & Scalo Roof Asset Management customers. This is a hands-on position for a self-motivated and customer-focused individual with a thorough understanding of technology, compliance, operations, and data management.

Requirements

• A minimum of three years of office and account support/customer service experience
• Possess strong communication skills and be comfortable with phone, email, and in-person outreach to clients
• Must enjoy people and want to build appropriate levels of rapport with our clients, sub-partners, and team members.
• Basic computer skills and the ability to learn customer service management, scheduling, dispatch, and accounting software
• Must possess Interpersonal Skills to be supportive, kind, empathetic, patient, and respectful in working with colleagues and customers
• Willingness to learn roofing and asset management concepts
• Able to convey information in writing or verbally to people clearly and simply
• Able to receive information actively to ensure clarity of the message
• Possess a High school diploma/GED
• Previous office or business experience
• English fluency

Nice To Haves

• Experience in the construction or roofing industry
• Associate degree or equivalent from a two-year College or technical school
• Dispatch experience

Responsibilities

• Receiving and processing work order requests from the customer call center with a high degree of accuracy
• Coordinates client requests and RAM subcontractors to complete all service work
• Ensures that each dispatch is correctly updated; Dispatched, ETA for work to start is provided, work is started, the issue is resolved, and when the dispatch ticket is completed
• Ensures subcontractors complete dispatched work and that pictures and descriptions of work completed are well documented in MasterKey.
• Correctly and accurately completes invoicing per RAM and client requirements
• Manages Accounts Receivable activities
• Creates necessary purchase orders and gains proper approvals from our sub-contractor partners and management
• Completes invoicing for all Inspection, Contract, and T&M work completed by our subcontractors.
• Ensure payments are received from our clients within the agreed upon T&C for each client so that our sub-partners are paid for completed work
• Works in coordination with RAM Project Coordinator, RAM Account Manager, and the Client to ensure seamless customer support
• Filters client work requests to the Project Coordinator as necessary
• Contract bid opportunities by clients
• Status updates of contract work by clients
• Perform other duties as assigned by VP & GM

Benefits

• Profit Improvement Incentive
• 15 Days of Paid Time Off and 7 paid Company holidays a year
• Health, Dental, and Vision Insurance
• Company-paid life insurance
• 401(k) with company match
• Short and Long-Term Disability Insurance options
• Health Savings Account with company contribution
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED