Acura of Wichita Service Coordinator

Walser Automotive Group•Wichita, KS

7d•$16 - $17

About The Position

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois. We lead with innovation, technology, and a promise to deliver an exceptional experience every time. And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities. At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Requirements

High School Diploma, GED, or equivalent work experience
0–9 months automotive industry experience preferred
Strong verbal and written communication skills
High level of detail orientation and accuracy
Beginner to intermediate proficiency in Microsoft Office (Outlook, Excel, Word)
Valid driver’s license with acceptable driving record

Responsibilities

Answer inbound calls and schedule service appointments while providing an exceptional client experience
Perform outbound follow-up calls for due and overdue service clients, special order parts, and other follow-up tasks
Manage incoming digital leads, live chats, and text messages to schedule service and address client questions
Check for recalls, maintain service specials, and keep current with manufacturer notices
Secure payments, scan customer information, and manage related paperwork
Enter new and used vehicles into inventory, prepare folders, and manage deal jackets for the Sales Floor
Verify eligibility and manage rebates, incentives, and lender stipulations for timely vehicle delivery
Track appointments, manage the Plate Log, and assist with reconciliation of schedules and Notary deals
All other duties, tasks and/or projects as assigned
Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

Benefits

Medical, Dental, Vision coverage & HSA/FSA (Includes Blue Cross Blue Shield coverage)
Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away
Career Growth & Opportunity for Advancement
Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.
Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us.
Employee Discounts: Enjoy exclusive employee discounts across products and services.
Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
Community Involvement
Employee Assistance Program (EAP) – Support for personal and professional challenges
Referral Program – Earn referral bonuses for referring talented candidates