Service Coordinator

Cleveland Brothers Equipment Co • Altoona, PA

2d • Onsite

About The Position

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West
Virginia and western Maryland, has an immediate opportunity for a Service
Coordinator.

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is
looking for a highly motivated self-starter to join our growing team of
established and successful service professionals.

Position Summary:
Under general direction of supervisor(s) this position provides support services
to the employees, manager, and customers at our Erie shop by ensuring the
efficient flow of documentation and supplies from various sources.

This position mandates that the employee be able to perform all of the following
functions:

Open & close master and sub work orders
Enter time into Time Collection System and prepare and process required
paperwork
Order & distribute materials for shop personnel
Research literature
Verify, record, maintain, & submit specific service shop records
Substitute for other positions and other functions as assigned by necessity

Requirements

• Clerical experience in a service shop demonstrating increased responsibility and having significant exposure to the fundamentals of engines and electrical systems, or an equivalent combination of training and experience acceptable to Company.

Responsibilities

• Greet and assist customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and scheduling
• Enter personnel time into time collection system and generate all required paperwork
• Advise concerned parties on status of jobs
• Generate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product lines
• Research part numbers from data base, and computer inventory records
• Maintain up-to-date files of product catalogues and technical data
• Order parts by computer for repairs from either inside or outside the Company and oversee distribution
• Accept payments for services
• Keep logs of repairs performed, customer calls, and parts required
• Compile reports on service employees hours, repair time on customer equipment, and machine history
• Initiate warranty claims and credit unused or defective parts against work orders
• Schedule repair work in absence of supervision
• Coordinate record keeping with sales and administrative personnel
• Receive payments and credit to work order when completed
• Operate basic office equipment Perform other work related duties as required
• Thorough understanding of shop practices and procedures focusing on work order processes
• Knowledge of product and part inventory, diesel and gas engines
• Working skills in researching and ordering of parts coupled with computer supported clerical ability
• Proven ability to organize and prioritize work based on time constraints
• Strong communication skills for dealing with customers and fellow employees

Benefits

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability: Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees