Service Coordinator

FirstKey Homes • Phoenix, AZ

4d

About The Position

The Service Coordinator plays a key role in supporting service operations, serving as the central administrative link between residents, service teams, and vendors. This role is responsible for scheduling, work order management, vendor coordination, and resident communication to ensure timely and efficient service request completion . The Service Coordinator works under the direction of the Service Manager and collaborates with Lead Technicians, ensuring that work orders are triaged correctly, residents receive timely updates, and vendors complete services efficiently. This position requires high energy, strong organizational skills, and the ability to handle a large volume of calls and system updates while maintaining excellent resident service.

Requirements

• High School Diploma or equivalent required.
• 1+ years of experience in an administrative, customer service, or operations support role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience managing work orders, scheduling, and coordinating service tasks.
• Exposure to data tracking and reporting tools (Power BI preferred) for monitoring service trends and operational insights.
• Strong verbal and written communication skills, with the ability to interact professionally with residents, service teams, and vendors.

Nice To Haves

• Experience in property management, real estate, or service operations.
• Familiarity with work order and customer service management systems.
• Bilingual in Spanish (reading & writing) preferred.
• Knowledge of basic service and repair terminology (e.g., HVAC, plumbing, electrical).
• Experience in a fast-paced, high-growth environment with high-volume resident or customer interactions.

Responsibilities

• Coordinate and manage service requests by accurately entering, scheduling, updating, and closing work orders, while assigning technicians and vendors for efficient routing and timely service.
• Serve as the primary point of contact for residents, managing service requests, scheduling, and follow-ups via phone, email, and resident tickets .
• Respond to and manage resident service tickets, addressing resident inquiries, escalating urgent issues, and ensuring timely follow-ups.
• Collaborate cross-functionally with service teams and property operations to ensure a seamless resident experience and timely issue resolution.
• Communicate with vendors and service teams, confirming work order assignments, verifying work completion, and resolving scheduling conflicts.
• Monitor work order progress and follow up on outstanding service requests, escalating as needed to the Service Manager or Lead Technician.
• Use Power BI and other reporting tools to track service trends, assess response times, and provide insights on operational needs.
• Identify scheduling gaps, delays, or inefficiencies, bringing them to the attention of the Service Manager and/or Lead Technician.
• Maintain accurate records in work order systems, ensuring compliance with company policies and reporting requirements.
• Support the Service Manager and Lead Technicians with data entry, performance tracking, and service-related administrative tasks as needed.
• Additional duties may be assigned as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees