Service Coordinator

The Robert E. Morris • Windsor, CT

7d

About The Position

The Service Coordinator will be responsible for providing telephone and email support to customers requesting service support. This person will coordinate with internal departments in regards to the scheduling and ordering of installation, maintenance, and repair of CNC machines.

Requirements

• Experience in service coordination and customer service
• Intermediate to advanced skills in Microsoft Office Suite
• Excellent technical, communication, and presentation skills, along with demonstrated analytical and problem-solving abilities are a must
• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Nice To Haves

• Working knowledge of CRM Systems is beneficial
• Possessing and maintaining a basic knowledge of machine tool industry and product lines represented by the company will be helpful

Responsibilities

• Effectively respond to machine service requests from customers/internal staff; updating customers on service related issues
• Documenting service updates in the job file; following up with customers and technicians on CNC service repairs to ensure customer satisfaction
• Answer incoming customer calls, creating phone supports in our service system
• Possessing and maintaining a basic knowledge of machine tool industry and product lines represented by the company will be helpful
• Perform related duties as required
• The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed