Service Coordinator

S. A. Comunale Co.•Fremont, OH

50d

About The Position

We provide industry-leading, end-to-end fire protection, mechanical, and HVAC services. Our skilled tradespeople work in virtually every market across the nation. S.A. Comunale is seeking a Service Coordinator to Support the Fremont Ohio Branch. Coordinates, monitors and improves field service activities for an organization. Provides supports and guidance to service personnel who perform on-site routine services including installation, maintenance, and repair. Ensures field services are effective and customer requirements are met. Familiar with standard concepts, practices, and procedures within the fire protection industry. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead or direct the work of others. A certain degree of creativity and latitude is required.

Requirements

High School Diploma or GED is required.
3+ years of administrative experience is required.
Proven knowledge of Microsoft Office Software (i.e. Word, and particularly Excel) is required.

Nice To Haves

Previous experience in the fire protection or construction industry is a plus.

Responsibilities

Manage & Maintain customer accounts in CRM
Prepare quotes for Sprinkler Service generated from Inspection Follow Up and/or other service work needed.
Emergency Service calls: take calls, assess & dispatch technicians.
Open all Work Orders & prepare paperwork/information for field staff.
Place material orders for all approved work orders for backflows, and/or subcontract work, lifts, equipment, etc.
Process Purchase orders
Handle customer requests and/questions related to any services the Company offers.
Coordinate manpower for Service department.
Work closely with the National Accounts, Managed Accounts, Branch Service Manager, and all field personnel.
Plan and attend Service meetings.
Complete monthly accrual for the Service Department.
Complete & maintain On-Call schedules for Service & Alarm Depts
Serve as the back-up for the Service Administrative Assistant Billings/Payroll