Service Coordinator

Atlas Copco Process Equipment Co., Ltd. • Fremont, CA

12d • $70,000 - $86,000 • Hybrid

About The Position

Mission: Schedule field service installation of compressed air equipment, providing regular updates to the Service Manager and the customer. Roles and Responsibilities Service Administration (60%) - Secure purchase orders for service work and verify terms and conditions with customers. Open, maintain (edit as needed) scheduled service orders in SAP and other systems including Invoicing. Track and file relevant paperwork for service jobs that are entered. Order, track, follow up and expedite parts as needed including creation of Vendor Purchase Orders. Enter expedite tickets in system for critical orderes needing attention. Assist with maintaining service plan orders with updating status for scheduling jobs based on parts movement. Maintain and verify contact information for customer accounts is accurate and updated. Update customers on order progress and long lead times on case by case basis Service Scheduling (40%) - Receive incoming calls for service breakdowns, service plan scheduling, tech support calls, and schedule field service jobs in the Planning Board system. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers - providing regular updates to customers regarding service that is in process. Manage and control work in progress. Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers. Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done. Perform other duties as assigned.

Requirements

• Minimum of two years of relevant service coordination and/or dispatch experience.
• High School diploma, some college preferred.
• Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
• Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service.
• Must be proficient in Microsoft Office, including Word and Excel.
• Experience with SAP preferred.
• Experience with contract planning.
• Basic Mechanical Knowledge preferred.

Nice To Haves

• Experience with SAP preferred.
• Basic Mechanical Knowledge preferred.

Responsibilities

• Secure purchase orders for service work and verify terms and conditions with customers.
• Open, maintain (edit as needed) scheduled service orders in SAP and other systems including Invoicing.
• Track and file relevant paperwork for service jobs that are entered.
• Order, track, follow up and expedite parts as needed including creation of Vendor Purchase Orders.
• Enter expedite tickets in system for critical orderes needing attention.
• Assist with maintaining service plan orders with updating status for scheduling jobs based on parts movement.
• Maintain and verify contact information for customer accounts is accurate and updated.
• Update customers on order progress and long lead times on case by case basis
• Receive incoming calls for service breakdowns, service plan scheduling, tech support calls, and schedule field service jobs in the Planning Board system.
• Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization.
• Confirm service schedules with customers.
• Serve as the information liaison between the Service Manager, Service Technicians, and customers - providing regular updates to customers regarding service that is in process.
• Manage and control work in progress.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
• Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
• Perform other duties as assigned.

Benefits

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees