Service Coordinator

ePlus Technology, inc. • Durham, NC

4d • $24 - $34

About The Position

As a Service Coordinator, you will assist the Professional Services Team and support the project managers and project coordinators in the day-to-day aspects of their business to ensure that customer needs are met and internal standards and procedures are followed.

Requirements

• 2+ years of experience in an administrative, coordination, and/or operations role
• Proficiency with Microsoft Office (Excel, Word, Outlook) and comfort learning new systems/tools
• Strong attention to detail and ability to proofread documents for accuracy and completeness·
• Excellent organizational skills with the ability to manage multiple priorities, deadlines, and follow-ups
• Professional written and verbal communication skills, including confidence working cross-functionally (sales, engineering, PMs)
• Customer-focused mindset with the ability to handle service issues tactfully and efficiently
• Basic understanding of business documentation workflows, such as purchase orders, invoices, timesheets, and service deliverables
• Problem-solving skills to identify project issues, escalate appropriately, and support resolution
• Ability to maintain accurate records and update systems to support reporting, invoicing, and compliance
• High integrity and discretion when handling legal/project documents and financial information

Nice To Haves

• Billing experience preferred
• Basic accounting knowledge is a plus
• IT industry experience preferred
• Bachelor's degree preferred

Responsibilities

• Enter quotes and orders into applicable Professional Services Automation tool(s)
• Work with the sales and engineering teams to ensure that all project-related documents, including Statements of Work (SOWs), customer purchase orders, timesheets and job costing documents are properly completed
• Create vendor purchase orders and process invoices for payment
• Collaborate with the sales & engineering teams to keep projects on schedule
• Efficiently identify and solve project issues
• Work with the sales team to resolve any client service issues
• Keep management informed of any project-related issues
• Maintain engineer schedule and follow-up on timesheet submission
• Obtain project completion signatures & ensure timely invoicing
• Maintain data in applicable systems in order to ensure accurate reporting
• Ensure that legal project documents are completed and signed
• Review all project documentation for compliance with accounting standards
• Proofread presales and post sales SOWs and proposals

Benefits

• ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave), dependent on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level