Service Coordinator

O'Connell Electric Company • Syracuse, NY

12h • $63,000 - $69,500

About The Position

Our Service Coordinator is a key member of the Service Department, serving as the first point of contact for customers and clients. In this role, you will handle incoming calls, emails, and other communications to address questions, resolve concerns, and process service requests. You will also be responsible for scheduling technicians and managing work orders from start to finish. This will include occasional off-hours support for both internal & external customers.
This position supports multiple Project Managers with essential administrative tasks, including job setup, scheduling, billing, and job closeout. In addition to assisting with day‑to‑day operations, you will help identify and support new business opportunities and play an active role in coordinating projects once they are contracted.
Candidate Profile
This role requires strong communication skills, professionalism, and multi-task oriented, with the ability to remain patient and confident in a fast‑paced environment. Success depends on your ability to adapt your communication style when working with both customers and field technicians, each of whom may respond differently to various approaches.

Requirements

• Associate degree or equivalent relevant experience.
• Minimum of two years of experience in the construction industry.
• Proficiency in Microsoft Office, especially Excel.
• Familiarity with scheduling and payroll software or the ability to learn new technology quickly.
• Strong attention to detail and excellent organizational skills.
• Self‑motivated with strong listening and communication abilities.
• Ability to work effectively in a busy environment while promoting teamwork and collaboration.
• Initiative and accountability in managing assigned tasks.

Nice To Haves

• Experience with invoicing and billing preferred training available for the right candidate.

Responsibilities

• Answer and route calls related to service requests, emergencies, bid inquiries, complaints, and general questions. Schedule technicians or forward information to the appropriate team members as needed.
• Schedule service calls and monitor progress through completion.
• Set up new jobs, communicate customer and project details to technicians through work orders, schedule work appropriately, and review completed work to determine if additional service is required.
• Support service technicians with guidance from Project Managers.
• Manage service work order documentation to ensure accurate billing and timely job closeout.
• Maintain an up‑to‑date schedule for all service technicians and coordinate labor needs with Project Managers and Foremen.
• Navigate and resolve time‑tracking conflicts between the Service Department and Payroll.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree