Service Coordinator

ASSA ABLOY • Monroe, NC

6d

About The Position

As a Service Coordinator/Dispatcher, you will be the central point of communication between customers, technicians, and internal teams. This role is responsible for managing service requests, scheduling technicians through FMP360, processing customer data in BAAN, and ensuring accurate, timely service execution. You will also support quoting, parts ordering, and communication with key accounts, while helping maintain efficient operations and a high level of customer satisfaction.

Requirements

• Computer ability: Word, Excel, PowerPoint
• Experience working in a fast-paced environment
• Professional appearance
• Pleasant telephone voice
• Positive attitude
• Grace under pressure. Ability to juggle many projects simultaneously.
• Organized
• Self-motivated
• Ability to take direction well
• Excellent verbal communication skills
• Ability to work well within a group
• High-energy, results-oriented approach
• Reliable and disciplined
• Dependable. Consistent attendance and punctuality are a must.
• Overtime may be required from time to time and will be paid out as per company overtime policy. Overtime authorization required

Nice To Haves

• Associate’s or Bachelor’s degree preferred

Responsibilities

• Answering incoming telephone calls, entering customer information in BAAN, scheduling service calls with customers, efficiently dispatching Technicians via FMP360, providing quotes to customers based on Technicians recommendations (when required), driving upgrades as directed and ordering parts (when required).
• Effectively collect all required service call information including but not limited to; confirming billing address, confirming purchase order number if required, service call details and ensuring this information is clearly relayed in BAAN when entering service call.
• Provide feedback on status of orders to customers and Key Account group.
• Forward new equipment sales leads to Sales Representatives.
• Maintain monthly reports for key customers as instructed by Dispatch Supervisor.
• Act as the liaison between production and sales.
• Assist with the phone team to answer corporate calls.

Benefits

• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays
• Flexible scheduling for when life happens.
• Get up to speed quickly with our structured onboarding process.
• Access to online courses to keep your skills sharp and up to date.
• Learn from experienced colleagues and industry experts.
• Length of Service awards to celebrate your milestones.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees